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GlobalMed 2-Year Limited Warranty for LED Devices
Under normal use GlobalMed Technologies ("Warrantor") warrants LED devices (including Omnilux Contour Face, Omnilux Men, Omnilux Clear, Omnilux Contour Neck & Décolleté, Omnilux Contour Glove, Eye Brightener, Blemish Eraser, and Skin Corrector) as well as the included device controller (collectively, "LED Devices") against manufacturing defects in materials or workmanship (“Warranty”) starting on the delivery date of the original order for a period of two (2) years thereafter (the "Warranty Period"). This warranty is only available to the original purchaser of the LED Device if it was purchased directly through omniluxled.com or one of its authorized providers. Warrantor will only ship warranty replacements within Omnilux fulfillment regions (US, CAN, AUS, NZ, UK, & EU). Arrangements for warranty requests outside of Omnilux fulfillment regions will be assessed on a case-by-case basis.
Warranty Claims Procedures
Warrantor will replace or provide parts for any LED Device that is covered by this Warranty. If a product is replaced under warranty, the original warranty period will continue from the date of purchase of the original product, not from the date of replacement.
To start a warranty claim, please complete the Return Authorization Form using this link or email our Customer Service Team at support@omniluxled.com.
To verify that you are within the warranty period, we will need the name and/or the email address associated with the order, the original order number, or any other details about your order or the product. If you purchased your product through a GMT/Omnilux authorized provider, you must provide proof of purchase (original receipt or order confirmation). Please allow one to two (1-2) business days for a response from the Customer Service Team. To troubleshoot your device, we may ask you to share a short video to verify the issue with your device.
Unless otherwise instructed by Warrantor, the product must be returned to the Warrantor in either its original packaging or packaging affording an equal degree of protection to the location specified by Warrantor's Customer Service team. Returned items are your responsibility until they reach our return center, so we recommend that you retain shipping tracking information and possibly purchase insurance.
If returned and Warrantor determines that the problem with the product is not covered by the Warranty, the purchaser will be responsible for all costs incurred by Warrantor to return the product.
If your claim falls within the time period authorized by our Return Policy and you do not wish to receive a replacement, we will issue a credit according to our Returns Policy.
Warranty Exclusions
This warranty does not cover:
Damage caused by accident, accidental damage (including but not limited to coming into contact with liquid), misuse, abuse, negligence, or alteration.
Damage resulting from connection to incorrect power sources.
LED Devices that have been used for purposes other than those for which they were designed or intended.
Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, unless failure has occurred due to issues with materials or workmanship.
Issues related to normal wear and tear or otherwise due to the normal aging of the product, including, but not limited to noise and/or discoloration of silicone or glue lines.
Any damage resulting from failure to follow product instructions, improper use, installation and/or other user error or failure to perform routine maintenance.
LED Devices sold "AS IS" or LED Devices provided to authorized sellers for demonstration purposes.
Consumable parts such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to defective materials or workmanship.
Unauthorized modifications.
Warranty Disclaimers
- Warrantor is not responsible for damage arising from failure to follow instructions relating to the use of the LED Device.
- When an LED Device is returned, the original item becomes Warrantor's property.
- In no event shall this Warranty require more than the replacement of any part or parts which are found to be covered within the effective warranty period. No refunds will be given outside of the return window, as specified in our Return Policy. If replacement parts for covered products are not available, Warrantor reserves the right to make product substitutions with the most compatible product currently available instead of replacement.
- Except as provided in this limited warranty and to the maximum extent permitted by law, Warrantor is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states and/or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limited exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. You may also have other rights that vary from country to country.
THE FOREGOING IS THE COMPLETE WARRANTY FOR GLOBALMED TECHNOLOGIES LED DEVICES AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. GLOBALMED TECHNOLOGIES EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL, OR LOCAL LAW, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES AND/OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Warrantor does not authorize any party to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Contact us:
US/Canada: +1 707.309.7024
Non-US Toll-Free: +1 866.306.2022
Last Modified 12/10/2025
