Shipping policy
United States
- All orders are shipped using FedEx, DHL, USPS, OnTrac, and Pitney Bowes.
- Lower 48 and Domestic US Armed Forces – Free ground shipment available for orders over $100.00 USD.
- HI & AK – Free shipping does not apply.
- Multiple shipping tiers available for purchase at checkout including Expedited service.
- Shipments to Puerto Rico, Guam, and other US Territories is currently unavailable.
- All US orders ship from Gilroy, California USA
Canada
- All orders are shipped using UPS.
- Free ground shipment available for orders over $100.00 USD.
- Expedited shipping available for purchase at checkout.
- GST/HST is included in the price displayed at checkout.
- All Canadian orders ship from Stratford, Ontario Canada
Australia
- All orders are shipped using Australian Post.
- Free ground shipment available for orders over $100.00 USD.
- Expedited shipping available for purchase at checkout.
- GST is included in the price displayed at checkout.
- All Australian orders ship from Kogarah, New South Wales Australia
New Zealand
- All orders are shipped using FedEx Air.
- Free shipping does not apply.
- Expedited shipping is unavailable.
- GST is included in the price displayed at checkout.
- All New Zealand orders ship from Kogarah, New South Wales Australia
United Kingdom
- All orders are shipped using DPD.
- Free ground shipment available for orders over $100.00 USD.
- Expedited shipping is unavailable.
- Northern Ireland – Free shipping does not apply. Shipping charges are based on weight and are calculated at checkout.
- VAT is included in the price displayed at checkout.
- All United Kingdom orders ship from Solihull, West Midlands UK
Europe
- All orders are shipped using DPD & UPS
- Free ground shipment available for orders over $100.00 USD.
- Expedited shipping is unavailable.
- We are able to ship to most EU countries – please contact our Customer Service Team at support@omniluxled.com with specific EU shipping questions.
- VAT is included in the price displayed at checkout.
- All EU orders ship from Heinenoord, Netherlands EU.
*All regions: Please allow up to 2-3 business days for processing of your order and 5-10 business days for ground delivery once your order has been shipped.
**Free shipping applies to ground shipping rates only. Excludes HI, AK, Northern Ireland, Offshore UK & New Zealand. Other International Orders
Ordering is not available for shipment outside of the US, Canada, Australia, New Zealand, the EU, and the UK, including US Territories.
Warranty and Returns
We are committed to customer service and the quality of our products. Our Warranty and Returns Policy can be found at Returns & Warranty.
Contact us:
9am-6pm PST Monday-Sunday
GlobalMed Technologies
1290 Jefferson St. Suite C, Napa, CA 94559
US/Canada: +1 707.309.7024
International Toll-Free: +1 866.306.2022
