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Returns and Refunds
Please examine your order upon arrival for any discrepancies or defects. If there is a problem, please notify us within 5 days of receipt of shipment. Absolutely no returns will be accepted after 30 days for our Contour devices (FACE, NECK & DÉCOLLETÉ and GLOVE) and after 45 days for our CLEAR device.
A full credit will be given for returned products that are undamaged and a pre-paid shipping label will be provided for your return. Please return each item in its original box and with all original packing materials. Please note, that returns made without our pre-paid shipping label are not eligible for a shipping cost reimbursement.
To return an item within your product's return window (30 days for Contour devices and 45 days for the CLEAR device), contact us first by e-mail or telephone for a Return Authorization Number. We will need your name, contact information and details of the product and original order. Please note: all returns must be postmarked by the last day of your return window, or within 1-3 days of the return label issue date if your return request was submitted during the last few days of your return window. There are no exceptions to this policy.
Holiday Extensions: Rest assured, we want your friend or family member to love their Omnilux gift! If they would prefer to return their gift, we've extended our holiday return window so they have plenty of time to do so. All orders placed starting November 18th, 2022 will be eligible for a return until January 31, 2023. There are no exceptions to this policy.
Please contact us immediately if there are any issues during shipment/delivery of your order. All orders are subject to review for replacement/refund. Please note if your order shows as “delivered” and you did not receive your item, we will be unable to offer a refund. A replacement will be determined upon further investigation. All replacements provided by Omnilux are subject to shipping/handling charges and are not eligible for a refund.
In the event of shipping damage to items, please save all packaging materials and report damage immediately to the carrier. All shipping damage claims must be filed directly with the carrier and GlobalMed must be notified.
This product is covered under a manufacturer's warranty if your product fails after the initial 30 day return period.
Under normal use Omnilux Contour and CLEAR devices are warranted for 2 years. The battery/controller is warranted for one year.
This warranty extends only to the original purchaser. If the product should become faulty within the warranty period, contact your provider.
GlobalMed Technologies, Co. or its authorized distributors shall not be responsible for any incidental, special or consequential damages resulting from the use of this product. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.
This warranty gives you specific legal rights, and you may also have other rights that vary from country to country. Some countries do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so some of the above limitations and exclusions may not apply to you.
This warranty is given in lieu of all other warranties, written or oral, whether expressed by affirmation, promise, description, drawing, model or sample. Any and all warranties other than this one, whether expressed or implied, including implied warranties of merchantability and fitness for a particular purpose are hereby disclaimed.
Please register your warranty here. If the product is defective within the warranty period please contact your provider.
Your legal rights are not affected by anything stated on this page.
GlobalMed reserves the right to change, modify, add, or remove portions of this statement at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this statement will mean that you accept those changes.
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163 Camino Dorado, Ste B Napa CA 94558 USA
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Australia/New Zealand/UK/EU International Toll-Free: +1 866.306.2022
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